Visit The Museum
Tour our Nationally Significant Collection and experience 200 years of extraordinary courage and gallantry.
WHAT TO EXPECT DURING YOUR VISIT
We are offering a one-way route around the Museum to enable social distancing, there will be additional ongoing cleaning and hand sanitiser units available.
We are also limiting capacity and staggering entry to the Museum, so we ask that you book your admission time slot in advance of your visit if possible.
The Grant Room, Armoury, Silver Room and Lakin Room will be open to view via a one-way route. Some interactives will be available during the tour, but will be operated by your Guide only at this time.
Toilets will be open for one visitor at a time, including baby change facilities.
The museum gardens will be open.
The Shop will be open and you are welcome to browse. We will be accepting contactless card payments only. You can also visit our online shop here.
Please follow Scottish government advice when planning a visit to the Museum. If you or any of your household have any of the recognised symptoms of Covid-19, please do not visit the Museum. Instead, re-plan your visit for a time when it is safe for you to do so.
When is the Museum open?
- The Museum is open Tuesday – Saturday
- Opening Times: 10.00 – 16.30 (last entry 15.00)
What facilities are open?
The Grant Room, Armoury, Silver Room, temporary exhibition ‘Bens, Glens and Heroes’ and Lakin Room will be open to view via a one-way route. Some interactives will be available during the tour, but will be operated by your Guide only at this time.
Our new look café will be open for sit-in dining and will have additional outdoor seating so you can relax in the fresh air, enjoying the scenery in our south-facing Victorian Walled Garden. We will also have ‘grab-and-go’ drinks and snacks to take away.
The Shop will be open and you are welcome to browse. We will be accepting contactless card payments only. You can also visit our online shop.
Toilets and changing facilities
Our new look COVID-safe toilets will be open for one visitor at a time, including baby change facilities.
The Museum gardens and outdoor dining area will be open.
Owing to Covid-19 restrictions, lifts will only be available for visitors with limited or restricted mobility.
What facilities are closed?
Due to COVID-Safe working procedures Handling Collection items will be unavailable until further notice.
How do I book my time slot for the Museum?
You can book online before arriving at the Museum, choosing a date and approximate time slot for your visit. Click here to book. Please bring your ticket with you on the day.
You do not need to book to visit the Café.
Will you ask for my contact details when booking?
Yes, we will ask for your name and a telephone number or email address to support NHS Test and Trace. Your contact details will be held securely for 21 days only and then will be securely disposed of.
Do I need to arrive at the start of my time slot?
No, you do not need to arrive at the start of your allotted time, but we would recommend that you make sure and leave yourself enough time to enjoy your visit to the galleries (last entry at 15.00).
Do I need to print my ticket?
You are welcome to bring a printed copy of your ticket or you can show it on a phone or tablet device to a museum representative if you don’t have a hard copy to hand.
How long will a visit take?
We estimate a self-guided tour will take an hour and a half; a volunteer guided tour can take up to two hours.
Can I visit the Gardens if I don’t have a ticket for the Museum?
Yes, you are welcome to take a stroll of our gardens and café at any time during opening hours.
Can I book a group visit?
Requests to visit with a group will be accommodated where possible in compliance with museums legislation. For more information on group visits, please contact [email protected]
Do you still take bookings for regimental dinners?
We are happy to receive enquiries for regimental dinners. Please contact [email protected] for further information.
What measures will you have in place to meet government guidance for visitors?
We have risk assessed the Museum and taken into account current government guidance. We are limiting capacity, staggering entry to the Museum and offering a one-way route around the galleries.
There will be protective Perspex screens in place at the Welcome Desk and Café counter. We have increased our cleaning regime across the Museum and in our toilet facilities. There will be hand-sanitising stations on entering the Museum, with additional stations located along the route.
Will I need to wear gloves and/or a mask when I visit?
We ask you to wear a mask when you visit. If you are exempt from wearing a mask, or it makes communication difficult, please speak to a Museum representative on arrival. We will not ask you to wear gloves during your visit. Museum Staff and Volunteers will be wearing a face covering when on the Museum floor. Please note that you will not be able to dispose of any of your personal protective equipment worn during your visit in the rubbish bins at the Museum; you will need to take them home with you.
Are there hand sanitisers on site?
Yes, there are hand sanitiser stations positioned around the Museum.
Can I go around by myself, or will I need a Guided Tour?
If you would prefer, you can take a self-guided tour using our new audio guide handsets, available in nine different languages. We will be offering guided tours of the Museum at set times and these are available to pre-book online. Please note, the WW1 replica trench is only available to visit with a Guide.
Can I give a donation and where can I do this?
Yes, donations are always very much appreciated. You can donate online here or onsite at the donation boxes posted throughout the site.
Do you have WiFi?
Yes we have free WiFi. Select the “GH Museum WiFi” network.
What will happen when I arrive?
You will be greeted by a Museum representative and asked to check in at the Admissions Desk so that we can confirm your booking and provide you with any information you might need to assist you with your visit. We will then issue you with your audio guide device or introduce you to your personal Guide who will then begin your tour. You can enjoy a refreshment at the café (Cognito at the Museum) after your tour and are welcome to take in a stroll of our gardens if you like.
Will there be someone to ask if I have questions?
Yes, Museum Staff and Volunteers will be on hand to guide you and to answer any questions you may have during your visit. They will all be wearing Museum name badges.
Can I book a school visit?
If you would like to know more, please contact our Learning and Volunteering Support Officer at [email protected]rdonhighlanders.com or please our School Visits page for more information
I have additional access needs. Can I still visit the Museum?
Wheelchair access into the Museum is possible via the ramps, and within the building there are ramps and a lift to ensure all visitors can get around easily. A wheelchair is available to Visitors on request from Reception and it will be sanitised after every use. If you would like to inform us of your visit in advance, please email [email protected]
Check out our pre-visit visual guide for more information on what you can expect when you visit our museum.
How can I get to the Museum?
Getting to The Gordon Highlanders Museum couldn’t be easier. There is free car parking at the Museum and further parking nearby at Johnston Gardens. The Museum has cycle racks located at the front of the building. If you rely on public transport, you can take the 11 or X17 buses from Union St, Aberdeen. Please consider the current government guidance before making your journey.
What should I do if I feel unwell or have to self-isolate on the day of my visit?
Please follow government guidance and contact us if you can to re-arrange your visit for another date at [email protected]
What else can I do to stay safe?
HOW TO FIND US
Getting to The Gordon Highlanders Museum couldn’t be easier.
There is free car parking at the Museum and further parking nearby at Johnston Gardens
Buses 11, 4, 5 or 6 from Union St, Aberdeen
For more detailed directions, please visit Traveline Scotland for more public transport information.